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Finding the Right Support: How to Tell That an IT Support Service Works for Your Business?

As a manufacturing or service business, IT is most likely, not your forte. Instead of hiring additional staff to carry out the IT processes, it’s a lot more cost-efficient to outsource the function to an IT consultancy firm. However, making the right decision could pose a challenge. Let us help you through the process:

Where to Get Started?

Before you start looking for an IT service, do some research and understand what your needs are. It would help if you were clear on what you want and how your needs are expected to change as we move into 2021.

To understand the IT infrastructure, you can also create a system fault log. This will tell you the amount of work that needs to be done.

Consider your budget and whether there is any room to stretch it a bit. You might also want to look at the IT processes employed by competitors.

Start with a word-of-mouth network. Talk to the vendors and clients that have similar tech needs. There is no fixed directory of local IT pros that can help you narrow down your search. The process will take lots of time, effort, and deliberation.

What Are You Looking for In A Company?

IT needs vary across different industries. Make sure you’re hiring an IT company that is aware of the technological needs of your niche. Relevant experience is always a bonus. The company should ideally be local to your headquarters. This makes on-site technical support a lot easier.

If the firewall fails, you can’t bring the business operations to a halt and wait for the technicians to travel from the other side of the country to help you. If the company is in Melbourne, it’ll be easier for them to dispatch an engineer.

Ask the IT company about the hardware and software systems that they support. Expertise also varies across different operating systems.

A company that only specializes in Windows won’t help if your work servers run on Mac OS. If your business uses custom applications, ask the company whether they’d troubleshoot the problems.

Consider the organization size and scalability as well. Is the IT service to meet your needs? Do they have enough desk engineering and technicians to facilitate the support process?

It’s also a bonus if the company has any partnerships with major IT manufacturers or the staff holds credible certifications.

Go through the agreement before signing the contract and see if it favours you. Always prefer an IT support contract that offers proactive and reactive services. This will prevent you from paying for any additional services.

IT Consultancy Services in Melbourne

If you’re looking for a holistic suite of IT services, you’ve come to the right place. VIXTRO has helped businesses in Melbourne with their IT needs for the past 15 years—across both public and private sectors. Our aim is to align your IT solutions with the Australian Essential Eight security framework.

The team is well-versed with extensive knowledge in cloud computing, networking, business continuity, virtualization, and IT systems. Here are the service details.